Refund Policy

Online Donations

Thank you for choosing to donate to Aged and Community Services Western Australia (ACSWA). If your donation is being made online without our assistance or involvement, we ask that you complete your details and the amount of your donation carefully.

Errors in Amount Pledged

Should an error be made in the amount of any donation, you have 60 days in which to notify ACSWA of the error.

The ACSWA policy does not allow refunds if you change your mind. It is for this reason that we ask that you make your choice to donate carefully.

ACSWA is under no obligation to give a refund for a donation if an error has been made on your part, however we will endeavour to ensure that any genuine errors (such as the amount donated) are rectified.

ACSWA is a not-for-profit organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund made after 90 days have expired, ACSWA regrets that we are unable to issue a refund.

Errors by Us

Should an error be made by ACSWA or its financial institution(s) full refunds will be made immediately upon notification of the error and all costs will be borne by ACSWA .